Case Agent Shifts widget
Use the Case Agent Shifts widget to monitor case agent shift coverage. The widget provides a summary of the number of agents who are currently working and agents who are scheduled to work later in the day or the next day. This information helps you understand agent availability and plan case assignments.
The Case Agent Shifts widget shows this information:
- On Duty: Shows the number of case agents who are currently working.
- Upcoming Today: Shows the number of case agents who are scheduled to start a shift later today.
- Upcoming Tomorrow: Shows the number of case agents who are scheduled to start a shift tomorrow.
To update the information in the widget, click the button.
To view more information about current and planned agent shifts, click .