Viewing a case from a queue

As a case agent, you can view cases from the Queue menu.
  1. Select Queue.
  2. On the Assigned To Me, All, or Unassigned tab, double-click a case record to view information about the case.
  3. Optionally, click the Preview button to open case details in the flyout panel.
    To view case details in the flyout panel, your administrator must enable the Flyout Panel on List feature toggle.

    See Infor HR Talent User and Administration Library and select Administrator > HR Talent Setup and Administration > Infor HR Talent overview > Feature toggles > Enabling feature toggles.