Understanding ROE processing errors

This table shows the ROE processing common issues and the corresponding solution for each error.

Issue	Possible Cause	Solution
"Employee exists in Not Processed Status" message in the Canadian Reporting Log	Employee already has a pending record in Employee Configurable Fields.	Process or remove the existing record before you run the Mass Add action again.
"No Employees Processed" message	No employees match the date range and run option criteria.	Verify that the termination or leave dates fall within the specified range and are not future dated.
Insurable Hours Pay Class not showing the expected pay classes.	Pay Class does not have CA country designation.	Verify that the Pay Class is configured with Country = CA.
Issuer Contact dropdown is empty.	No active work contacts for the selected Issuer employee.	Ensure that the Issuer employee has contacts with Use for Work = Yes and Active = Yes.
Override fields are read-only in Employee Configurable Fields.	Allow Override flag is set to False in Parameters.	Set the corresponding Allow Override Boolean to True in Record Off Employment Parameters.
XML file not generated with expected name.	Web Filename is blank in both Action Form and Parameters.	Specify a Web Filename in either location, or accept the default name, "XMLROE."