Case notes and attachments

A user who is creating a case from one of the self-serve modules can attach information that can be helpful to describe the issue:

• An employee can attach up to five files to the case when creating the case.
• A link attaches to the case to reference the page the employee was viewing.

When viewing a case later, an employee can attach more files and add notes to the case. The agents working the case can add notes and attachments that are shown to the employee.