Assigning a case to yourself using the Get Case button

You can use the Get Case button to automatically assign the highest priority unassigned ticket case to yourself.

If you are assigned a Primary Topic by the administrator, you get the highest priority ticket related to the Primary Topic when you click Get Case.

To use this feature, your administrator must enable the Case Management Consolidated Webapp feature toggle.

See Infor Case Management Administration Guide.

  1. In HR Talent, select Case Management > Queue.
  2. Click Unassigned > Get Case.
    The system sends the highest priority case ticket from the Primary Topic set by your administrator.
  3. To ensure you receive the appropriate case ticket, click the Assigned To Me tab.
    Note: When you finish all the cases related to the Primary Topic set by your administrator, click Get Case. This allows you to receive the next highest priority case ticket, such as the ticket with the latest SLA due.