About this guide
This guide provides comprehensive instructions on how to use Infor Case Management. It explains how service center users, employees, managers, and field representatives can create, manage, and resolve HR-related cases within the application.
The guide describes key concepts, user roles, workflows, analytics, and integration to support efficient case handling and reporting.
Intended audience
This document is intended for service center agents, case managers, and field representatives who use Infor Case Management to address HR issues within their organization.