Assigning a Primary Topic to Service Center Employees

As an administrator, you can assign a Primary Topic to Service Center Employees. When you assign a Primary Topic to a user or case agent, the highest priority cases in the topic are automatically assigned by the system when the user clicks the Get Case button.

See Infor Case Management User Guide.

To use the Get Case feature, you must enable the Case Management Consolidated Webapp feature toggle.

See Infor HR Talent User and Administration Library (Cloud and On-premises) and select Administrator > HR Talent Setup and Administration.

  1. In HR Talent, select Case Management > Administration > Setup.
  2. In the Service Center pane, click Service Center Employees.
  3. Select a name from the Service Center Employee list.
  4. In the Primary Topic field, click Search.
  5. From the list, select a Primary Topic.
  6. Click Save.