Employee Ask

As an employee, you can use Employee Ask to create and submit cases to the service center. You can use the cases feature to request help with an issue or to report a problem. When you submit a case, a case agent reviews it and responds. You can monitor and manage cases that you submitted through Employee Ask. You can also view cases that have been submitted by agents or by your managers. This widget is available to users with the role of CaseEmployee.

With Employee Ask, you can complete these tasks for your cases:

• View and update your cases, including notes and attachments
• Create and submit new cases
• Update details of your active cases
• View case status
• Complete and submit surveys regarding your cases and the service you received

If your organization configured the Quick Case feature, you can specify a preconfigured issue in the Quick Case field when you create a case. Then, the remaining fields are automatically filled.

These reports are available in Employee Ask:

• Active Cases: You can view all active cases you submitted or were submitted on your behalf.
• Archived Cases: You can view your cases that agents have archived.