Filtering cases in the agent or manager queue

You can apply filters to specifically limit the cases that are shown in any of the Agent Queue or Manager Queue reports. Cases can be filtered in a variety of ways, including by date.

  1. From the Manager Queue, click Filter.
  2. Specify one or more filter values and press the Return key on your keyboard.
  3. To clear the filters, delete text that you specified in one or more filters and click the Return key on your keyboard.