Creating a non-employee case from the agent queue or the employee queue
You can create a new generic case to which you can later attach child cases.
Non-employee cases are not associated with employees. After you create a
non-employee case, you can add child cases to it.
- In the Agent Queue, non-employee cases can be created from the My Cases report and the Unassigned Cases report.
- In the Manager Queue, non-employee cases can be created from the Assigned Open Cases report and from the Unassigned Open Cases report.
- Select or .
- In the Agent Queue, select either My Cases or Unassigned Cases. In the Manager Queue, select either Assigned Open Cases or Unassigned Open Cases report.
- Select .
- Complete the case form and click The case form and Case form fields. . See