Viewing and creating reminders in the case form

Reminders must be enabled at the application level.

Reminders can be viewed in the associated case forms and in the queues. If a reminder has been created for a case then a column is added to the queues, showing a link to the reminder.

You can create multiple reminders for each case. Reminders can be used to store information that is related to the case. For example, you might add a reminder to contact the employee's manager when the case has been resolved.

  1. Access the case form.
  2. Click Reminders.
  3. To add a reminder, click Add.
  4. Specify the settings and click Save.