Case configuration

Case configuration includes information that the case embodies and the means by which the case is processed. Each population in the system uses one configuration for all cases.

Administrators configure cases in multiple areas of the application.

Table 1. Configurable elements
Feature	Application area	Reference
Case form instructions	Populations	Configuring instructions for a population's case form
Case form field sets	Populations	Configuring standard field sets Adding and configuring custom field sets
Contact relationships	Configurable Lists and Sets	Adding and configuring contact relationships
Priority levels	Configurable Lists and Sets	Adding and configuring priority levels
Resolution templates	Configurable Lists and Sets	Adding and configuring resolution templates
Internal system URLs	Configurable Lists and Sets	Adding and configuring internal system URLs
Case source types	Configurable Lists and Sets	Adding and configuring case source types
Privilege sets	Configurable Lists and Sets	Adding and configuring privilege sets