Editing a population

You can edit a populations properties, instructions, notifications, service employees, and topic routing.

  1. Click Populations.
  2. Double-click a population.
  3. Click the link to the element of the population that you want to edit and update.

    See Adding a population and configuring population properties, Configuring instructions for a population's case form, Assigning notifications to a population, Assigning service employees to a population, and Assigning topics and service groups to a population.