Survey configuration

The survey is used to solicit feedback from employees whose cases have just been closed. Surveys can be enabled for one or more of the self-service modules: Employee Ask, Manager Ask, and Field Representative Ask. When surveys are enabled for a self-service module, configuration administrators can create surveys and attach them to one or more topics. A topic does not require a survey. The survey form includes these instruments:

• Response Option
• Survey Question
• Comment Box
• Consent Agreement text