Assigning a population and topic to a service group

Configuration administrators can add populations and topics to service groups. When a population is created in the system, one or more topics is associated with it. When a population is added to a service group, any topic that has been associated with the population can be associated with the service group. In other words, a service group is associated with a specific population and topic combination.

  1. Select Service Center > Service Groups.
  2. Double-click a service group.
  3. Click Populations.
  4. Click in the Case Population field, select a population, and click OK.
  5. Click Save.