Adding and editing administrative groups

Configuration administrators can perform these functions:
  • configure the properties of administrative groups
  • add service center users to administrative groups
  • assign and unassign service center employees
  • view populations that assigned to administrative groups
  1. Select Service Center > Service Groups.
  2. Click Active Administrative Groups.
  3. To add an administrative group, click Create. To edit an administrative group, double-click the service group.
  4. On the Properties tab, specify this information:
    Service Group
    Specify the name of the service group.
    Description
    Specify a description of the service group. This is used only for reference.
    Active
    Select this setting to make the service group available in the application.
  5. Configuration administrators can add service center employees to the service group and activate and deactivate them.

    See Adding service users to service groups and Assigning service users to service groups.