Setting first case number used

Configuration administrators can specify the numeric sequence of the case numbers that are used in the system. You specify the number of the last case. Then the first case that is created in the system is assigned one number higher than the number that is specified.

  1. Click Application Settings.
  2. Double-click the organization.
  3. Click General.
  4. Specify this information:
    Last Case Number Used
    Specify the number that precedes the first case number.
  5. Click Save.