Employee Relations overview

Employee Relations is used to track an organization's interactions with employees so that these interactions may be handled in a consistent and fair manner. Organizations can configure Employee Relations to develop rules, regulations, standards, guidelines, or processes around coaching, corrective actions, and grievances.

The Employee Relations components that are used during employee and manager interactions are notes, coaching, corrective action, and grievances.

• Notes can be added by an employee, manager, or generalist. Notes are used to record information about an incident.
• Coaching is a meeting between an employee and a manager to discuss a performance or development issue.
• Corrective action is the formal process used for employee behavior that requires corrective action. Employee Relations provides the manager with a tool to prepare for and document a corrective action that is issued to an employee.
• A grievance is an employee complaint. The complaint can be in response to a corrective action, or some other work-related issue, such as a hostile work environment or pay dispute. A grievance is created by the generalist.

Employee Relations uses the concept of a group to define codes and processes. You can have multiple groups in your organization that have different processes, depending on the type of work the group performs. You must define these different groups when deciding how to set up your Employee Relations processes.