Case management widgets
These widgets are available for use on your Infor OS Portal or Infor Ming.le homepages for Infor Case Management.
Widget | Minimum Infor HR TalentVersion | Minimum Infor OS Portal or Infor Ming.le Version | Widget Description | Classic or Mobile | Customizable with Configuration Console |
---|---|---|---|---|---|
Employee Ask | 11.0.30 | 11.0.30 | Provides the ability for a case employee to view the number of open and closed cases in Employee Ask. Enables case employees to create a case by clicking the Service Center link. | Classic | No |
Manager Ask | 11.0.30 | 11.0.30 | Provides the ability for a case manager to view the number of open and closed cases in Manager Ask. Enables case managers to create a case by clicking the Service Center link. | Classic | No |
Field Representative Ask | 11.0.30 | 11.0.30 | Provides the ability for a case field representative to view the number of open and closed cases in Field Representative Ask. Enables case field representatives to create a case by clicking the Service Center link. | Classic | No |
Agent Cases | 11.0.30 | 11.0.30 | Provides the ability for a case agent to view the number of open cases, unassigned cases, watched cases, and reminders in Agent Queue. | Classic | No |