Data is not flowing properly

This table provides troubleshooting steps when data is not flowing properly or creating BODs.

Problem Possible solutions
Export records are not created Check to verify that the correct Exports are enabled. See Verifying export configurations.
Infor HR Talent BODs are not appearing in Landmark IOBOX Verify that the BOD sweep is scheduled. See Setting the BOD Sweep schedule to send BODs.

The Landmark IOBOX is not sending BODs to ION
  1. Check that IMS is configured correctly. See Verifying the IMS configuration.
  2. The Connection Point does not have the correct or same active Logical ID. See Verifying BOD configuration for Absence Management.
  3. Check that there is an active document flow in ION that is consuming this particular BOD.
BODs are not created or flowing to ION.

After you complete the configuration setup, if BOD data is not flowing to ION, use ION OneView to identify the problem.

ION OneView can be found under the Manage menu in ION Desk. You can perform these actions in ION OneView:

  • Track business documents from a single consolidated view; search for documents using different search criteria.
  • View all ION components that were triggered by the incoming document: Connection Points; document flow filters and content-based routing; mappings; ION engines for example, Monitor, Workflow, and Pulse; monitors; activation policies and workflows.
  • View more details about these ION components:
    • Detailed properties for each ION component
    • List of events that were logged by each ION component while processing the message
    • Drilldown views that are used to display the appropriate management pages for the selected ION component
    • Visibility and correlation of the different messages sent or generated
    • Original BOD messages that triggered the whole list of components displayed; Confirm BOD messages that were generated due to any error while processing the Original BOD message. Mapped/Updated BOD messages that were created during the processing of the Original BOD message.
    • View content of BOD messages. This information is only available to authorized users, based on the roles and permissions that are configured.

For more information, see the section on ION OneView in the ION Desk User Guide.

Note: To avoid business discrepancies between Infor HR Talent and integrated products, correct any errors as soon possible.