Verifying the customer update action has run

The customer update action copies some enrollment settings to the step enrollment configuration. This action is run when step enrollment is enabled. After enablement and before you configure the step enrollment process, verify the update action was run.

  1. As an administrator, select Utilities > Customer Updates.
  2. Click All.
  3. Find the new update with the description “Copy old Benefit Enrollment Settings to new Step Enrollment Settings." Confirm that this action was run. If this action has not been run, check Available for Update. If the action is shown on that tab, then it has not been run. In that case, click Run to process the action.