Adding a related case

You can assign a case that is in the system to be a related case of the case that you are viewing. There is no hierarchical status between related cases.

  1. Access the case.
  2. Click Relationships.
  3. Click Add.
  4. Specify this information:
    Relationship
    Specify Related.
    Related Case
    Specify a case.
    Reason
    Specify information that explains the reason for the case relationship.
  5. Click Save.