Enabling integration with Infor HR Knowledgebase

  1. Select Application Settings > Knowledgebase Integration.
  2. Specify this information:
    Knowledgebase URL
    Specify the URL of the knowledgebase landing page.
    Label
    Specify the name of the link label.
    Employee Identifier
    Specify the field in the HRSD t_cusUser table whose value is used to identify the employee. For example, if AccountID is selected, then the employee is identified by accountID.
    Manager
    Specify availability of the knowledgebase to managers.
    Field Representative
    Specify availability of the knowledgebase to field representatives.
    Service Center
    Specify availability of the knowledgebase to service center users.