Adding service users to service groups

Configuration administrators can add service center users to service groups. They can activate and deactivate users that have been added to groups.

Each service employee must have the role of agent or manager. Only a manager can be made a designated manager.

Service employees that have been added to service groups can be deactivated from the service group and reactivated.

See Assigning service users to service groups.

  1. Select Service Center > Service Groups.
  2. Double-click a service group.
  3. Click the Service Group Members tab.
  4. Click the Create button.
  5. Click in the Employee ID field, click the Search button, select a service group user, and click OK.
  6. Click Save.