Assigning service users to service groups

Configuration administrators can activate and deactivate users that have been added to groups.

  1. Select Service Center > Service Groups.
  2. Double-click a service group.
  3. Click the Service Group Members tab.
  4. Select the agents and managers that you want to add and click Save.
  5. To deactivate an agent or manager, clear the setting beside the agents' or manager's name.
  6. Click Save.