Communication categories for email and note templates

Communication categories are used to organize email templates and note templates so that administrators and recruiters can view templates with similar subjects. Administrators create the categories that are used for email and note templates. Templates can be assigned to categories when they are created or updated. Administrators and recruiters who use email or note templates can filter available templates by category.

Administrators who set up workflows can assign communication categories to workflow steps. This makes all templates within assigned categories available to recruiters and hiring managers to use in the step. See Assigning communication categories to workflow steps.