Reviewing customer updates and checking for errors

After your system has been upgraded to a new customer update, review the actions that were processed and check for any errors.

  1. Select Administrator > Utilities > Customer Updates.
  2. Select the All tab to review the actions that were run. Review the Last Run Date column.
  3. To review the processes to identify any errors, sign in as the administrator. Select Async Administrator.
  4. In the Description column, click the HCM Customer Updates Default Queue.
  5. In the Triggers pane, review the processes list and note any errors, which are at the top of the list.
  6. If any Customer Update errors are listed, contact Infor Support for assistance.
    Note: If delivered content fails, you might not be able to use the content or a feature. See Loading delivered content.
    If your async environment is clean before the upgrade, these actions happen automatically:
    • Loading the delivered content
    • Transferring the data from the delivered content business class to another business class
    An Infor representative monitors the async queue for MT customers. Other customers must have administrator access to monitor the async queue.
    • If the content is not loaded into the DeliveredContent business class, clear the errors in the HCM Customer Updates Default queue on the Async Overview page. See Managing customer update and rebuild maintenance queues.
    • If the content is loaded into the DeliveredContent business class but is not transferred to another business class, run the customer update again.