Loading delivered content

After a customer update is installed, check for new or updated delivered content.

For information about manual customer updates and troubleshooting, see Customer updates.

Use this procedure to load delivered content for the signed-in administrator’s organization.

  1. Select Administrator > Utilities > Delivered Content.
  2. From the menu, select the delivered content type or select All.
  3. Click the Check for Content button to determine whether new data is available.
  4. After a minute or so, select the Refresh button to see newly populated rows added after the Check for Content action is run.
  5. Review the rows that are displayed as Available for Update.
  6. Use this procedure for mapping delivered content, to review mapping delivered content differences for already loaded content, and to enable the content to overwrite.
    Note: If a mapping has not been previously loaded, no detailed differences are listed and the mapping is assumed to be intended for loading as new content.
    1. Select the row and click the Update pending link to show the list of differences. The Update pending link identifies whether the existing delivered content data is different than the new data to be loaded. You can choose to overwrite the existing content with the new data.
      • Existing delivered content shows Yes in the Record Has Been Changed column if the data in the system was last changed by a user rather than content delivery.
      • Newly added delivered content shows No in the Record Has Been Changed column.
      • Updated delivered content shows No in the Record Has Been Changed column if the content was last updated by the Delivered Content function.
    2. Double-click the record listed to see the differences.
    3. Review the Current Values of the existing data and the Updated Values that will be applied with the delivered content update.
    4. To update the existing delivered content with the newly delivered content, select the Override check box.
    5. To keep the existing delivered content, clear the Override check box.
  7. Select the row for the data to load.
  8. Click the Load button for the data group you want to load.
    Rows no longer are displayed on the list after the content is loaded.
  9. Click the Refresh button.
  10. Repeat these steps for each delivered content type.