Example: Result ranges for lower results are better

In this example, the goal is to reduce issue turnover to 20 days or lower.

On the Rating Criteria tab, a message guides you to specify values from the highest to the lowest. Add values only in the From column. When you save the form, the To values are calculated. This is a sample of the result ranges you might specify for this goal.

Note: You cannot change the highest and lowest values.
Rating Result Range From Result Range To Result Criterion
Poor Performance 30.00 999,999.00 Days
Fair Performance 25.00 29.99 Days
Meet expectations 20.00 24.99 Days
Exceed Performance 15.00 19.99 Days
Star Performance -999,999.00 14.99 Days

The Goal Results tab on the rating scale for the goal has this format:

{RatingLevel}-{RatingLabel) = {ResultRangeFrom} to {ResultRangeThru} {RatingCriterion}

The results range are displayed on the goal's Details tab in the same format:

1 - Poor Performance = 30 to 999,999.00 Days
2 - Fair Performance = 25 to 29.99 Days
3 - Meet Expectations = 20 to 24.99 Days
4 - Exceed Performance = 15 to 19.99 Days
5 - Star Performance = -999,999.00 to 14.99 Days