Troubleshooting: Replacing a license with fewer users

Symptoms

You received an error that your new license is for fewer users than your old license. For example, your old transactional license was for 50 users, and your new license is for 40 users. In this case, when you click Apply License in the License Management form, an error message is displayed.

This error will not occur in a usage-tracking license environment.

Possible solution

Open the User Modules form and delete user associations with the Transactional module until you have the same or fewer users than the new license allows.