Troubleshooting: No users are receiving email messages

Symptoms

No users are receiving email messages about background tasks (including reports).

Possible solutions

• Verify that TaskMan is set up as a Windows service that logs on as a user account. If TaskMan is configured as a Local System Account, email notification cannot be sent.
• Verify that the user account configured for the Infor Mongoose TaskMan service under Windows has email privileges in your mail system.
• On the Intranets form, verify that the Send Email Notification field is selected. TaskMan gets the value that is set here for the first database TaskMan is configured to use, and then uses that value for all databases to which it connects from the application (utility) server.

  If you do not know which database is the "first" database, you can select the Send Email Notification field for another database. Then, no email will be sent and no error messages appear in the event logs. You must either determine what the "first" database is and set the option there, or set the option in all databases. Conversely, to stop email notifications, either clear the option in the "first" database or clear the option in all databases.

• Verify that the recipient's user ID specifies an email address in the Users form.
• The system requires a default email profile, or a profile called "TaskMan," on the server where TaskMan resides. To verify this, if Microsoft Outlook is installed, open its properties (right-click on the Outlook icon and select Properties). Click Show Profiles. If there is no TaskMan profile, copy one that already exists, copy it, and rename it TaskMan.