Specifying Alternate Labels Use the Label Exceptions form to specify an alternate label to print for specific items or customers. Open the Label Exceptions form. To create a new alternate label, click New. To modify an existing alternate label, select it from the grid. Specify this information: Label Name Select the name of the label to replace with an alternate label. Exception Type Select whether the alternate label is for an item or customer. Exception Key Specify the item or customer account number. Alter Label Name Select the name of the alternate label to print. Click Save.