Resetting password

All user passwords expire periodically every 90 days and users are required to reset their passwords.

Users will see a message every time they login when their password is about to expire in 10 days.

To reset your password anytime or when your password has expired, follow these steps:

  1. Click on the “Reset Password” link.
  2. Enter the email address you use as your user ID.
  3. Click Reset Password.
    An email containing the link to reset your password is sent to your email address.
  4. Click the reset password link received by email. You will be redirected to a screen where you can create a new password.
  5. Create a new password which meets these conditions:
    • The new password must not be the same as the last 5 used passwords.
    • Has a minimum 8 and maximum 16 characters in length.
    • Contains one uppercase letter.
    • Contains one lowercase letter.
    • Contains one number.
    • Contains one special character (? /$<>~`!@#%^&*()+-={}:;,._).
  6. Re-enter the same password to confirm.
  7. Click Save New Password.
    Once the new password is created successfully you can log in to EzRMS with the new password.