Troubleshooting
This section describes common issues and how to correct the issues.
The difference analysis shows unexpected results
Solution Ensure that both the comparison period and reporting period are correctly configured in the global context.The formatting of the negative values is incorrect
Solution Check the Display Negative Values setting in the Financial Reporting application.The objectives are not visible in the Strategy & Objective widget
Solution Confirm that the selected strategy has one or more objectives assigned in the Business Modeling tool.Ensure the model has been published to OLAP so that the Strategy-Objective hierarchy is available in the C-Suite.
The status indicator is not showing for certain objectives
Cause The objective lacks a KVI or KPI assignment.Solution Check that the objective has a properly assigned KVIs or KPIs.
The report does not reflect the most recent metric selection from the dashboard
Solution If the widget does not update after changing the Application Context or metric, start a new session.The Difference column in the Metrics table is displaying blank values for certain metrics
Cause For percentage values, for example the Operating profit margin, the Difference column is not shown.Some dimensions are not available in the Filter Panel of the Top & Bottom Analysis report
Cause In the Top & Bottom Analysis report, a dimension can only be displayed in one place at a time, either in the Filter Panel or in the Data Grid. If it is in the Data Grid, it is not visible in the Filter Panel.The Zoom In option is unavailable for certain rows in the Top & Bottom Analysis widget
Cause The Zoom In option is unavailable for these elements:- rows that are labeled Others or All.
- leaf elements (elements with any child elements)
The Expand To option is unavailable for certain dimensions in the Top & Bottom Analysis report
Cause The Expand To option is unavailable when:- The selected dimension is in the Data Grid.
- The maximum number of dimensions (3) has been reached.
Metrics are not visible in the Metrics Overview report
Solution Ensure that the Metrics are assigned to the selected objective in the Business Modeling tool.The Metrics Overview Report does not allow modifications to the default scaling logic
Cause The scaling logic in the Metrics Overview Report is directly inherited from the C-Suite and is automatically applied based on the magnitude of each metric value. Scaling is applied individually to each row, meaning that metrics such as Revenue and Operating Profit are scaled independently to enhance readability. This ensures that all users view metrics in a standardized and clear format, minimizing potential confusion caused by inconsistent scaling across reports.Solution You can not change or override the scaling behavior in the Metrics Overview Report.
The Actual Budget lollipop chart is not visible in the Trend & Projection chart
Cause The Actual Budget lollipop chart compares the reporting version against the selected comparison version.Solution Ensure that the comparison version is selected in Application context. Also ensure that the chart setting is enabled for the lollipop chart.