Troubleshooting
These are the common issues encountered with this solution, along with their causes and recommended solutions.
Issue | Cause | Solution |
---|---|---|
System fails to track clock-in/clock-out times | The employee clock-in or clock-out times might not have been recorded properly due to system glitches or manual errors. | Ensure that Workforce Management is syncing correctly with the employee timekeeping device. Verify that employees are using the correct method for clocking in/out. |
Manager approval not triggering | A notification or workflow issue may have prevented the manager from receiving the approval request. | Confirm that the manager contact information and access settings are correctly set up in the system. If needed, contact the system administrator. |
Employee discrepancies in punctuality records | Errors in time entries, such as employees accidentally clocking in/out at the wrong times or multiple clock-ins. | Employee needs to review the employee time records and manually correct any discrepancies. |