Troubleshooting

These are the common issues encountered with this solution, along with their causes and recommended solutions.

Issue	Cause	Solution
Learning activity not triggering automatically	The activity might not be configured to assign based on the WFM behavior.	Contact system administrator.
Manager not receiving notification for activity approval	Manager’s email address might not be added to the profile.	Ensure that the manager’s email address is added to the profile.
Manager rejecting learning activity	A manager may reject an activity without understanding the full context of the employee's performance.	Management to provide the managers with clear information about the employee's performance trends and how the learning activity was suggested. Encourage managers to review employee summaries and trends before deciding.