Exception handling in DII

When issues are found by GenAI or the later process, all these errors and warnings are updated in DII. You must correct any errors, only the record is interfaced to payables. The warnings alert you but does not stop the interfacing action.


S.No	Message	Category	Description	Error resolution
1	Company is required	Error	When the company address is missing in invoice or RPA is not able to identify the company code from the company address in FSM application, then DII is created with an empty company value.	You must enter the company ID in DII and save it.
2	Vendor is required	Error	When the vendor address or name is missing in the invoice or RPA is not able to get a vendor code in FSM application, then DII will get created with empty vendor value.	You must enter the vendor ID in DII and save it.
3	Invoice Date is required	Error	The invoice date is missing or not readable.	You must enter the invoice date in DII and save it.
4	Invoice Amount is required	Error	The Invoice Total Amount value is missing or not readable.	You must enter the invoice amount in DII and save it.
5	PO Number is not valid	Error	Extracted PO number is not available in FSM for the company and vendor combination.	You must enter the correct PO number and save it.
6	Invoice Number is required	Error	If the number is missing or not identified in document.	You must enter the invoice number in DII and save it.
7	PO Number is Alpha Numeric due to legacy data	Warning	If the document contains an alphanumeric PO number then it searches in the application for corresponding PO number. If not found, it populates the number in the Interfaced PO Number field and alerts the user. Note: If the corresponding PO number can be identified, it is populated in Purchase Order field in DII.	You must enter the PO number in Purchase order field, remove the interfaced PO number, and save it.
8	File format is unsupported so RPA cannot read it	Warning	Document formats other than pdf files are captured in DII as an attachment only without populating any details.	You must enter all the mandatory fields and save it. If this document is not an invoice, then you can delete this record.
9	Invoice Number Duplicate in DII	Error	When a duplicate invoice exists with combination of company, vendor, and invoice number then DII record gets created with empty number.	You can verify and delete this record if this invoice is already created. Enter the correct invoice number and save it.
10	Invoice Number is duplicate in AP or MII	Warning	When duplicate invoice exists with combination of company, vendor, and invoice number in AP/ MII then DII record is created.	You can verify and delete this record if this invoice is already created. Enter the correct invoice number and save it.
11	Documents failed processing due to technical issues	Notification	Documents which failed due to technical issues such as GenAI, IDP, ION API are moved to Reprocess folder so that they can be picked up in next run. Such documents are be available in DII.	If any documents failed processing due to technical issues they are moved to Reprocess folder. You can see this notification in Inbox. No action needed from a user, RPA processes the documents in next run.
12	Service contract ID is alphanumeric, so it cannot be found in FSM	Error	In FSM, the service contract ID field is numeric only. When an alphanumeric service contract ID is received in an invoice document, an error is shown to the user.	Specify the FSM contract ID and save it.