Troubleshooting

These are the common issues encountered with this solution, along with their causes and recommended solutions.

Common errors

  • Unsupported file formats, for example .xlsx, .csv, .doc
  • Missing employee details in the document
  • No employee details found in HRT
  • Duplicate employees found in HRT
  • Upload errors such as unable to upload duplicate documents

Solution

If any errors occur during document uploads, the reason for the failure is logged in ExceptionHandling, and the document is moved to the Exception folder. Use these steps to resolve these errors:
  1. Review the logged error to identify the cause of the failure.
  2. Correct the issue, for example adjust the file format, update employee details, or resolve duplicates.
  3. Once the issue is fixed, re-upload the document to the application.