Item Lifecycle Management

Infor FSM’s Item Lifecycle Management (ILM) is a centralized item-proposal and recall-response workflow application, with particularly strong capabilities for healthcare product recall intake, matching, coordination, task management, and documentation.

ILM provides centralized workflows for two related business processes: evaluating proposed items and coordinating responses to product recalls, safety notices, device corrections, and other corrective actions.

Organizations can use New Item Proposals to capture proposed goods or services from authorized requesters or suppliers, collect supporting information, coordinate reviews, and approve or reject proposals. When product evaluation is required, coordinators can create trial requisitions and purchase orders as part of the proposal review. Approved proposals can generate an Item Worksheet to support creation of the item and related records and can optionally initiate a proposed contract.

For recalls and corrective actions, Item Lifecycle Management serves as a centralized repository for notices received from suppliers, internal personnel, and our third-party integration partner, National Recall Alerts Center (NRAC), who sources data 24/7/365 from the FDA and directly from manufacturers and distributors. The solution can compare affected-product information on Recall Notices with FSM inventory and transaction data, including purchasing history and related item and contract information, to help identify where affected products may have been purchased, received, stocked, issued, returned, or otherwise transacted, with matching based on various attributes or identifiers, and extra precision when attributes such as UDI-DI and Lot or Serial information are available.

Recall Coordinators can create and assign response tasks, notify appropriate personnel, monitor activity across organizational levels, and document actions such as locating, isolating, returning, or disposing of affected products. The retained notice, task, and response history supports organizational reporting, regulatory readiness, and audit review.

Use Item Lifecycle Management with FSM Inventory, Procurement, Contract Management, Requisitioning, and Supplier Portal processes to connect item evaluation and recall-response activities with relevant supply-management information.

Key capabilities include:

  • Captures new-item proposals from authorized suppliers and internal requesters, including item information, questions, comments, and attachments.
  • Coordinates proposal reviews through designated coordinators and reviewers with approval, rejection, Q and A, and notification workflows.
  • Supports product evaluations by creating trial requisitions and purchase orders, including no-charge trial products, before the final proposal decision.
  • Connects approved proposals to downstream processes by creating an Item Worksheet, which directly create Items, Item Locations, and Vendor Items as a byproduct, and when selected, a Proposed Contract in FSM Contract Management.
  • Electronically maintains recall and safety notices centrally from NRAC, FDA, manufacturers, distributors, internal sources, and directly from Suppliers when used in conjunction with FSM Supplier Portal.
  • Matches affected recall products to FSM information through the Product Transaction Query, with matching options that include manufacturer information, NDC, UDI-DI, purchasing and inventory transactions, and lot or serial details when available.
  • Supports organization-based coordination by assigning notice-level and organization-level coordinators and providing visibility into response tasks across facilities or departments.
  • Uses NRAC department information to improve notice classification, searching, notification, and routing to appropriate operational areas.
  • Generates and monitors response tasks for designated responders, including optional notifications and escalation of past-due activity.
  • Handles updated NRAC notices by linking notice versions, identifying changes, notifying coordinators, and reducing duplicate transaction analysis and responder tasks.
  • Improves regulatory identifier visibility by exposing and supporting searches for FDA recall numbers associated with notices and affected products.
  • Documents recall-response activity to support internal reporting, compliance readiness, and audits.