OpenShift Management

Overview

The OpenShift Management System is designed to help team supervisors effectively oversee shift management within their teams. This feature includes monitoring shift postings, receiving notifications about open shifts, and managing staffing levels. By automating these processes, the system ensures smoother shift management, enhanced communication between the system and management teams, and a more organized and effective approach to handling scheduling and staffing tasks. Additionally, employees benefit from increased visibility through the billboard system.

Prerequisites

  • Finalize the workflow setup according to the deployment guide.
  • Ensure the configuration settings in ION Workflow are updated with required parameters.

Expected benefits

  • Improved efficiency in shift management:
    • Automation of tasks: By automating the process of posting unassigned, unposted shifts to the billboard, the workflow reduces the need for manual intervention, rather than spending time manually updating and posting shifts.
    • Faster shift posting: With an automated system, shifts are posted in real-time or on a scheduled basis, ensuring that open shifts are immediately available for employees to pick up. This minimizes delays in shift allocation.
  • Enhanced visibility for employees: Having shifts posted on a centralized platform reduces confusion and ensures that employees are always aware of available shifts, making it easier for them to make informed decisions.
  • Better communication between managers and the system: Managers can quickly understand how many shifts have been posted, which can help them in staffing decisions.
  • Improved resource allocation: By ensuring that unassigned shifts are posted in a timely manner, the system helps in filling positions faster, reducing the risk of understaffing. This leads to a more balanced and well-managed workforce, which can improve service delivery and employee productivity.

Key features

  • Role-based team access:
    • The workflow begins by ensuring that only authorized users (admins) can retrieve and manage shifts for teams they have access to. This role-based access control ensures that sensitive information and team-specific actions are restricted to the appropriate users
    • The admin user is provided with a customized list of teams based on their permissions, making it clear which teams they can manage within the system.
  • Dynamic shift fetching:
    • Shifts are dynamically fetched from the system based on the criteria defined by the admin. This ensures that only relevant, unassigned, and unposted shifts are considered for posting.
    • Admin users can customize the filtering logic to fit different business needs, ensuring that the correct shifts are fetched.
  • Real-time shift posting:
    • When the shifts are filtered, the system automatically posts them to the billboard or shift listing in real-time, making the shifts instantly available for employees to view and claim.
  • Automated notifications for managers:
    • Once shifts are posted, supervisors for each team are automatically notified about the number and details of shifts posted to the billboard for their team. This includes details such as the number of shifts posted.