OpenShift Management

Overview

Using OpenShift Management, you can manage unassigned and unposted shifts using the capabilities of ION Workflow.

The primary objective is to streamline the workflow by automatically posting the shifts to the billboard, ensuring they are visible to the relevant personnel. It is important to notify managers about the shift postings, so they are kept up to date with the most recent changes.

OpenShift Management provides visibility into the number of shifts that have been posted, allowing managers to stay informed and manage staffing requirements efficiently. By automating these processes, the shift management is smoother, the communication between the system and management teams enhanced, and approach to handling scheduling and staffing tasks is more organized.

The OpenShift Management workflow using ION Workflow streamlines the process of posting unassigned shifts to the billboard and notifying managers about the new availability. The automation of tasks makes the process more efficient, transparent, and error-free, ensuring that shifts are filled quickly, and managers stay informed.

Expected benefits

  • Improved efficiency in shift management:
    • Automation of tasks: By automating the process of posting unassigned, unposted shifts to the billboard, the workflow reduces the need for manual intervention, rather than spending time manually updating and posting shifts.
    • Faster shift posting: With an automated system, shifts are posted in real-time or on a scheduled basis, ensuring that open shifts are immediately available for employees to pick up. This minimizes delays in shift allocation.
  • Enhanced visibility for employees: Having shifts posted on a centralized platform reduces confusion and ensures that employees are always aware of available shifts, making it easier for them to make informed decisions.
  • Better communication between managers and the system: Managers can quickly understand how many shifts have been posted, which can help them in staffing decisions.
  • Improved resource allocation: By ensuring that unassigned shifts are posted in a timely manner, the system helps in filling positions faster, reducing the risk of understaffing. This leads to a more balanced and well-managed workforce, which can improve service delivery and employee productivity.

Key features

  • Role-based team access:
    • The workflow begins by ensuring that only authorized users (admins) can retrieve and manage shifts for teams they have access to. This role-based access control ensures that sensitive information and team-specific actions are restricted to the appropriate users
    • The admin user is provided with a customized list of teams based on their permissions, making it clear which teams they can manage within the system.
  • Dynamic shift fetching:
    • Shifts are dynamically fetched from the system based on the criteria defined by the admin. This ensures that only relevant, unassigned, and unposted shifts are considered for posting.
    • Admin users can customize the filtering logic to fit different business needs, ensuring that the correct shifts are fetched.
  • Real-time shift posting:
    • When the shifts are filtered, the system automatically posts them to the billboard or shift listing in real-time, making the shifts instantly available for employees to view and claim.
  • Automated notifications for managers:
    • Once shifts are posted, supervisors for each team are automatically notified about the number and details of shifts posted to the billboard for their team. This includes details such as the number of shifts posted.