Verifying that BODs are generated

  1. Determine what user actions generate certain BODs. See Business events that generate outbound BODs.
  2. Perform those user actions in Optiva.
  3. In ION Desk use OneView or other ION Desk functions to review the messages.
    If messages are not displayed in ION Desk, check the message outbox in the application to see if BODs were generated but were not retrieved by ION.
  4. If messages are not flowing, review the XML data for the BOD.