Data is not flowing properly

Cause: A problem is preventing the flow of BOD data to ION.

Solution: After you complete the configuration setup, if BOD data is not flowing to ION, use ION OneView to identify the problem.

You can perform these actions in ION OneView:

• Track business documents from a single consolidated view; search for documents using different search criteria.
• View all ION components that were triggered by the incoming document: Connection Points; document flow filters and content-based routing; mappings; ION engines for example, Monitor, Workflow, and Pulse; monitors; activation policies and workflows.
• View more details about these ION components:
  • Detailed properties for each ION component.
  • List of events that were logged by each ION component when processing the message.
  • Drilldown views that are used to display the appropriate management pages for the selected ION component.
  • Visibility of the different messages sent or generated: Original BOD messages that triggered the whole list of components displayed; Confirm BOD messages that were generated due to any error while processing the Original BOD message; Mapped/Updated BOD messages that were created during the processing of the Original BOD message.
  • Content of BOD messages. This information is only available to authorized users, based on the roles and permissions that are configured.

For more information, see the section on ION OneView in the Infor ION Desk User Guide – Cloud Edition.

To avoid business discrepancies between this product and integrated products, correct any errors as soon possible.