Blank Screen

Instead of a report, a blank screen is displayed.

Symptom

When a report is run, a blank screen is displayed instead of the report text.

Problem

Microsoft IIS must be installed before Microsoft.NET.

Resolution

For ASP.Net to work correctly, IIS must be installed prior to installing the .Net Framework. If you reverse the order, a blank screen is displayed when you run the report because the ASP.Net process does not run.

To confirm whether the ASP.Net is running correctly:
  1. Run a report.
  2. Open the Windows Task Manager on the Web Server machine.
  3. Look under the Processes tab for the aspnet_wp.exe process. If ASP.Net was installed correctly and there was an ASP.Net request (like a request to show a WebReport) then this process is displayed in the list. You can correct this by re-registering ASP.Net so that it binds correctly to the World Wide Web Publishing service. Microsoft has a utility program that can re-register ASP.Net with IIS. Run this file on the Web Server machine.
Blank screen resolution

Go to the Microsoft support web site for more information. For example, see this article https://support.microsoft.com/?scid=kb;en-us;325093