Troubleshooting

The application event log shows when the Global Calc process starts, ends and stops.

• Suppose the Windows ID for a user is NOT the same as the user account for the scheduled task. When the task is run, this message displays in the application event log:

  ERROR: Unable to login to Optiva using the Windows user id. The Windows 
  User is not a valid Optiva user.
  

• If the scheduled task is started successfully, this message shows in the application event log:

  The Global Calculation process <Job ID> started successfully.
  

• If the scheduled task is run successfully, this message shows in the application event log:

  The Global Calculation process <Job ID> completed successfully.