Alert Vendor Portal Users of New Interaction - Workflow Event Handler
Use this event handler to automatically notify Vendor Portal users when a new interaction is added on the CloudSuite Industrial Vendor Interactions form.
To receive this notification, Vendor Portal users must be subscribed to the VPCustomerInteractionAlert publication. The notification can be an external email and/or a message sent to the Vendor Portal Inbox page.
Notification Text
To: portaluser
From: sluser
Subject: Customer Interaction Text Entered
Body: Customer parms.company entered text for interaction interactionIdinteractiontext.
Do not reply to this message via email. Please use the Vendor Portal Interactions page to reply.
Variable Information
| Variable | Description |
|---|---|
| portaluser | The Vendor Portal user who subscribes to this alert. |
| sluser | The CloudSuite Industrial user who enters the interaction text. The user's primary email address (from the Users form) is used. |
| parms.company | The customer company name. |
| interactionId | The interaction ID assigned to the interaction on the CloudSuite Industrial Vendor Interactions form. |
| interactiontext | The interaction text entered by the customer for this interaction. |
Associated Event and IDO
The event IdoOnItemInsert for the SLInteractionDetails IDO triggers this notification.