Issuing credit for return or price adjustments

You can issue credit for the returned items or price adjustments in these ways:

• Use the Generate RMA by Invoice form to generate an RMA for items that are already invoiced.
• On the Order Shipping form, you can process a return for an item that is already shipped. You must specify the original invoice number before processing the return.
• Use the Price Adjustment Invoice form to process post-invoice pricing adjustments. You must specify the invoice numbers in the Adjust To Invoice and Original Invoice fields to generate the price adjustment invoice.