KPIs

Gross Margin Amount

The amount generated from service orders after deducting the direct service delivery costs from service revenue. This KPI indicates service profitability.

The Gross Margin Amount can be calculated using this formula: Gross Margin Amount = Service Revenue - Direct Service Costs where direct service costs include labor, subcontracting, spare parts, materials, and other costs that are required for a service order.

Gross Margin%

Indicates the percentage of service revenue that remains after deducting direct service delivery costs.

The Gross Margin Percentage can be calculated using this formula: Gross Margin % = (Service Revenue - Direct Service Costs) ÷ Service Revenue × 100

Total Cost

The sum of all direct costs to complete a service order. The sum indicates actual expense required to deliver the service.

SRO Revenue

The total revenue generated from in progress or completed service orders. The amount indicates the value billed or eligible for billing based on the services delivered.