Incident Management
Use this dashboard to provide an interactive view and real-time visibility into incident status, severity, impact. The dashboard integrates the ERP data into insights and provides visibility into payable management trends, vendor performance, procurement effectiveness and reduces dependency on manual reporting. The users can monitor operational efficiency, service quality, and compliance with defined service levels.
The dashboard supports detection, prioritization, tracking, and resolution of service disruptions while maintaining service level agreement (SLA) compliance and minimizing business impact. The dashboard consolidates key incident metrics, trends, and performance indicators in a centralized view.
The users can use this dashboard to monitor operational health, manage workloads, identify risks early, and support continuous service improvement through data-driven analysis.
The Incident Management dashboard displays the information based on these KPIs:
- Incident Created
- Open Incidents
- Incidents Closed
- Avg Resolution Time (Days)
- Escalated Incidents
- Incident Solved Within SLA %
- Overdue Incidents
These are the filters in this dashboard:
- Entity
- Site
- Year
- Year/Month
- Customer
- Incident Number
- Item
- Reference Type
- Working Order Status
This dashboard uses these widgets to view the required data:
- Incidents By Priority vs Status
- Incident Activity Trend Created vs Closed