Service Order Management
Use this dashboard to provide a centralized, real-time view of service order operations key performance metrics. The dashboard integrates the ERP data into insights and provides visibility into payable management trends, vendor performance, procurement effectiveness and reduces dependency on manual reporting.
The users can monitor the complete lifecycle of service order requests from service order creation to service order completion, key metrics related to service order status, resource utilization, service costs, revenue, profitability, SLA compliance, and operational efficiency by consolidating service management data into a single analytical view.
This dashboard displays the information based on these KPIs:
- SROs Created
- SROs Opened
- SROs Closed
- SROs Overdue
- Average Cycle Time (Days)
These are the filters in this dashboard:
- Entity
- Site
- Year
- Year/Month
- Customer
- Partner
- Service Order Number
- Service Order Status
- Service Order Type
- Bill Type
This dashboard uses these widgets to view the required data:
- Created vs Resolved Service
Orders
- SRO By Type
- Open SROs By Age Bucket
- Top Customers By Service Volume
- Top Units By SRO Frequency